Terms & Conditions

Thank you for your order, we are so pleased you have chosen one of our fabulous new Kitchens at The Range. We know that selecting the right kitchen is a big decision and it is important that it meets both your functional and style needs. Please take a moment to review the following terms and conditions and if you are happy to proceed, we would be delighted to process your order and to take you one step closer to your brand new kitchen.

These Terms and Conditions, together with any and all other documents or links referred to herein, set out the terms under which your purchase of goods relates.

For our full Terms and Conditions please see www.therange.co.uk/terms-and-conditions

About Us

Kitchens at The Range and Our Stores are operated by CDS (Superstores International) Limited, trading as The Range, a limited company registered in England under 02699203, whose registered address is The Range Head Office, William Prance Road, Derriford, Plymouth, PL6 5ZD. Our VAT number is 591272335.


3rd Party someone appointed by You independently and not in any way associated with Us.
Accessories Items which are easily interchangeable and maybe considered decorative in nature, such as handles, lighting, fitted storage
Appliance/Appliances kitchen appliance items such as oven, fridge, freezer, hob
Delivery Charge the amount You will be charged to receive Your Goods
Delivery Date the date or approximate date window provided to advise You of when Your Goods will be delivered to You
Goods the items and/or goods sold by Us to You
Itemised Order Form the document You will received as confirmation of Your Order which will contain an Itemised breakdown of the Goods you have ordered
Lock-in Period the period where Your Order has begun production and You can no longer alter/amend your order or cancel your order. This period begins either 14 days or 28 days before Your Delivery Date, depending on the type of Order You place with Us,as explained in further detail within section 3 below “Change of Mind and Amendments to Your Order and/or Design”.
Order the Goods You have agreed to purchase from Us for the agreed price which may either take the form of a Standard Order or a Special Order.
Order Pack the documentation you will receive following Your Order being placed. It will include the Itemised OrderForm, the Virtual Reality Design (where applicable), a copy of these Terms and Conditions and a “General Information” document.
Ownership when You are in receipt of the goods and therefore become responsible for any and all damage to the Goods which may occur and/or defects which may occur.
Special Order an Order that is unique to Your design, Your kitchen size, shape and Your functionality requirements. Your chosen colour, style, and formation of units and contains one or more of the following: any carcass, door, panel, drawer or worktop, appliance, tile, flooring.
Standard Order an Order containing Accessories only
Virtual Reality Design the images You will be provided to illustrate an image of Your proposed design
We, Us, Our CDS (Superstores International) Limited trading as The Range, a limited company registered in England number 02699203, whose registered address is The Range Head Office, William Prance Road, Derriford, Plymouth, PL6 5ZD
You, Your You, the customer or customers,and/or Your appointed person

1. Your Order

1.1 To assist You with Your kitchen selection We offer a measuring and design service. This service is offered Free of Charge and You are under no obligation to accept Our design.

1.2 You may also measure and design Your own kitchen, or You may appoint a 3rd Party to complete the measurements and design on Your behalf.

1.3 All reasonable care will be taken to ensure that the measurements We take are accurate and that Your Order meets the design and requirements which You have either asked Us to provide or You have provided. However, our designers are not specialist installers and it is therefore Your responsibility to ensure that the design and measurements taken are accurate and correct, whether or not the design and any measurements have been taken by Us or You or Your chosen 3rd Party. We accept no liability for discrepancies or errors in the design and/or measurements and we fully exclude all liability permissible by law for any loss or damage caused to the Goods or any of Your property as a result of any such errors or discrepancies.

1.4 We offer
       i. A Standard Order.
       ii. A Special Order

1.5 Before proceeding with Your Order, please ensure that You have reviewed any design provided to You by Us or Your chosen 3rd Party and You are happy with the following non-exhaustive issues:
      i. The visual design and functionality
      ii. The style
      iii. The colour
      iv. The finish
      v. Compatibility with new or existing Appliances
      vi. Accessories such as handles or lighting

1.6 All of our kitchens should be considered as “made to order”. Once these Terms and Conditions are accepted and You are happy to proceed with Your Order, Your Order shall be placed and deemed as accepted. You will be unable to make any alterations once the applicable Lock-in Period begins.

1.7 Confirmation of Your Order will be provided to You on an Itemised Order Form. Where applicable, you will also receive a copy of Your Virtual Reality Design and an information pack. You must retain this information for Your records should You need to discuss Your Order with Us in the future.

1.8 We will confirm and agree Your delivery date at the time of placing Your Order. If You later wish to amend this date please see section 3 "Change of Mind".

1.9 If You identify any error or discrepancy upon receiving Your delivery, You must notify Us as soon as possible and in any case within 14 days.

2. Payment

2.1 You must pay for Your Order in full at the time of placing Your Order.

2.2 Payment can be made via
      i. Cash
      ii. Card
      iii. Finance (if approved at the time of application)

2.3 Your total balance will be for the full value of your Order and will include the Delivery Charge. If You are paying a deposit then the total balance will be inclusive of Your applicable deposit. If paying via finance, a 5% or 10% deposit will be required via an alternative method of payment such as cash or card, leaving the remainder of the total balance to be paid via finance (and any additional charges that may be applicable depending of the finance option selected by You).

2.4 Your Order will not be dispatched to You until the balance has been paid in full.

2.5 We have the right to cancel or refuse delivery of Your Order if the full payment is not made by You to Us.

2.6 The price quoted at the time of placing Your Order is the price that You agree to pay and no changes to the price can be made after the Order has been placed, even in circumstances where the price has gone up or down after You have placed Your Order.

3.  Change of Mind and Amendments to Your Order and/or Design

3.1 You may only Change Your Mind or alter part or all of Your Order before the commencement of your Lock-in Period which, for most orders, will begin 14 days prior to the Delivery Date. For “Colour Plus”, “Tailored for You” and “Hadleigh Collection” Orders, the Lock-in Period will begin 28 days prior to the Delivery Date.

3.2 You may not Change Your Mind or alter part or all of Your Order once the Lock-in Period has begun.

3.3 If We do not receive any contact from You before the commencement of the applicable Lock-in Period, we will be entitled to consider that You and/or Your chosen 3rd Party fitter have reviewed Your design including any and all relevant measurements, colours, and stylistic choices and that You are content to proceed with Your Order without amendment. The liability for any design or measurement related issues which are discovered subsequent to the commencement of the applicable Lock-in Period will rest with You.

3.4 If You wish to add additional items to Your Order after the commencement of the Lock-in Period, You may do so as a separate Order. We cannot guarantee that any additional Orders will arrive at the same time as the original Order but will work with You to notify You of possible options where applicable.

3.5 If You wish to add additional items to Your Order prior to the commencement of the Lock-in Period, we will endeavour to add these to Your existing Order for the purposes of simultaneous delivery. Where this is not possible the additional Goods will be fulfilled as a separate Order and delivery.

3.6 We are unable to guarantee that any additional Goods ordered after the original Order will be from the same batch and it is possible that any additional items may have a slight colour, grain or finish variation.

4.  Cancellation & Refunds

4.1 You are unable to cancel any Order, once the applicable Lock-in Period has begun.

4.2 If You wish to cancel a Standard Order You must do so as soon as possible and in any event before the commencement of the Lock-in Period.

4.3 You are unable to cancel Your Standard Order after the commencement of the Lock-in Period.

4.4 Any refund owed to You will be made via the same method of payment, unless both parties agree to a suitable alternative and when the Goods have been confirmed as having been returned to Our possession in a suitable condition.

4.5 To receive a refund, You may be required to return to the store in which the original payment was made. All paperwork given as part of Your Order pack must also be returned.

4.6 If Your original Order was paid via finance, You will be required to attend the store in which the finance was completed to arrange for it to be cancelled. We accept no liability whatsoever for cancelled finance agreements or the effect it may have on future applications and all costs associated with a cancelled finance agreement must be borne by You.

4.7 Where additional charges have been incurred as a result of Your cancellation, such as but not limited to delivery charges and collection charges, You will be required to pay for these fees via an alternative method of payment such as cash or card. Once these fees have been paid the finance agreement will be cancelled.

5.  Damages

5.1 All reasonable care and attention will be taken to ensure that Your Order arrives with You in a safe, protected and undamaged condition. Please check Your delivery at the time of receipt and report any identified damages to the delivery driver at the time of receipt.

5.2 Where damage is notified at the time of delivery the driver may wish to open the box to establish if the goods inside are damaged. If the goods are damaged the driver will retain the damaged item and will notify Us to allow for Us to obtain a replacement for delivery to you.

5.3 Where the outer box is damaged but on inspection the item is not damaged, the delivery driver will leave the goods with You.

5.4 Where damage was not immediately apparent at the time of delivery please notify Us as soon as possible and within 14 days of delivery of the damaged item, quoting the product details from the packaging. We will arrange to have a replacement item delivered to You as quickly as possible.

5.5 Where damage is not reported within 14 days, We may request photographs of the damage to ensure that the damage has not been caused whilst in Your possession or at the time of installation.

5.6 We cannot be held liable for goods that are damaged during installation or any items that are damaged by You or Your appointed 3rd Party.

5.7 Any goods that are damaged by You or Your 3rd Party can be replaced by placing a new Order for the parts. We will endeavour to delivery these as quickly as possible to You upon receipt of payment.

5.8 The delivery fee for the replacement item/s as a result of damage by You or a 3rd Party will vary but is unlikely to exceed £50 for a single item.

5.9 Re-Delivery of Damaged Goods reported on delivery or identified within 14 days will be delivered to You free of charge.

5.10 At Our sole discretion and for small items and Accessories, for Your convenience we may be able to have replacements delivered to Our store for You to collect.

6.  Delivery

6.1 All Orders will be manufactured to Your requirements and delivered to You directly from the manufacturer (Excludes some small Standard Orders where Accessories are sold separately).

6.2 It is Your responsibility to provide Us with any details regarding any delivery restrictions or considerations, such as but not limited to :
        1. Delivery above or below ground floor
        2. Steps leading to the property
        3. Narrow or limited access roads
        4. Inability to park at the property
        5. Causing an obstruction if parked at the property
        6. Narrow, winding or low hallways, doorways, staircases or corridors

6.3 It is Your responsibility to ensure the delivery drivers have safe and unobstructed access to the location of delivery. You must ensure that You have removed any and all obstacles or breakable items. We and the delivery provider accept no liability for damage caused as a result of items left in the pathway of delivery.

6.4 You will receive a telephone call or text message the day prior to delivery to notify You of the AM or PM time slot. If the time and/or date provided is not suitable, You must inform the delivery providers and Us as soon as possible to prevent a failed delivery attempt and the associated costs of this.

6.5 Any delivery date/time accepted by You which cannot be fulfilled will result in a failed delivery and a fee of £350.00 being charged to You and will need to be paid in full by You to us before a second delivery can be attempted.

6.6 You or someone over the age of 18 must be at the property to accept delivery. Any person at the property who is not You, will be considered authorised by You to accept the delivery on Your behalf.

6.7 The Delivery Drivers have the right to refuse delivery if it was not notified at the time of placing the Order of any considerations that need to be made prior to delivery, such as those listed but not limited to those in 6.2.

6.8 Any delivery that is refused by the delivery driver as a result of failure to notify of any delivery considerations or their inability to gain safe access to the location of delivery will result in the delivery being recorded as a failed delivery.

6.9 Any attempted delivery where You or a person over the age of 18 is not present to accept the delivery will be deemed as a failed delivery.

6.10 Please consider the largest item that You have Ordered and ensure that the item can enter your property with ease, if the item cannot safely be delivered the item will either be left with You at the point of entry, or it will be taken back with the delivery driver, at the driver’s sole discretion.

6.11 At the time of delivery, the goods will be booked into Your possession where You will take Ownership of the goods. There will be a delivery note provided with the delivery. It is Your responsibility to check the number of items delivered matches the delivery note provided. The driver will sign to confirm delivery and You will be required to sign to confirm receipt.

6.12 If any goods are identified missing or damaged You have 14 days to inform us.Please note the missing items and inform Your kitchen designer or local showroom who will arrange for replacements to be issued within 48hours or 2 working days, subject to availability.

6.13 Where We have failed to fulfill a delivery through no fault of Yours, You will not be charged for the failed delivery and We will rebook delivery as soon as possible.

6.14 We cannot be held responsible for failed deliveries which occur due to situations outside of our control, such as but not limited to, traffic disruptions, weather, mechanical failure, staff shortages.

7. Faulty Goods & Aftercare

7.1 For Kitchen units, worktops and accessory aftercare queries you can contact Your kitchen designer or by visiting Your local Kitchens at The Range store of purchase. Equally You can contact our customer care team via jandjenquiries@therange.co.ukor 03450 348 636. You can also visit our “Contact Us” or “Help Centre” page on our website www.therange.co.uk.

7.2 For branded appliances which have an extended warranty, it is Your responsibility to ensure that You register and activate Your extended warranty as per the instructions provided with the goods. We cannot be held liable for any failures or delays in you doing so.

7.3 Each of the appliances will have their own aftercare specialists team and You are to contact them directly using the details provided with the appliance should you have any query or cause of concern regarding an appliance.

7.4 Where a defect is identified, you must notify the appropriate aftercare specialists as soon as possible and before installation of the Goods. We cannot be held liable for goods that may have a defect but continue to be installed and or used.

7.5 For defects that are apparent after installation, you must notify the appropriate aftercare specialists as soon as possible and you must cease using the item until advice has been sought.

7.6 Please ensure that when contacting the aftercare specialists that You have Your Order details to hand. You may be asked to confirm your order details and product number to identify the item in question.

7.7 The Aftercare Specialists may require photographs of the defect.

8. 10 Year Warranty

8.1 Our 10 Year Warranty covers Your Kitchen units only, against manufacturing Defects for a period of 10 years from the point of delivery.

8.2 You are not covered by the warranty for damage to the Goods, or wear and tear.

8.3 Your 10 Year Warranty is not applicable to Appliances or Accessories including but not limited to hinges, runners, lighting, flooring and built in storage.

9. Privacy & Your Personal Information

9.1  For full details regarding Our Privacy Policy please refer to www.therange.co.uk/privacy-policy/ and section 9 of Our full Terms and Conditions www.therange.co.uk/terms-and-conditions/

10. Force Majeure

10.1 We will not be liable for any failure or delay in performing any obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disaster, or any other event that is beyond Our reasonable control.

11. Disclaimer

11. If any provision of these Terms & Conditions is determined by any court or governmental authority to be unenforceable, the parties intend that these Terms & Conditions be enforced as if the unenforceable provisions were not present and that any partially valid and enforceable provisions be enforced to the extent that they are enforceable.

12. Law and Jurisdiction

12.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.

12.2 Any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.